Use Productlane from Claude
Add the Productlane connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorProductlane
Productlane integration for Claude and Codex
Create a Productlane connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Productlane from Codex
Add the Productlane connection to a Space that runs Codex, then use it from every channel in that Space.
Use Productlane from Sidekick
Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Productlane connector can do
Productlane, built on Linear, collects customer feedback and turns it into insights, companies, and changelog entries a product team can act on. With Productlane connected to a type.com Space, the agent can log feedback the moment a customer mentions it, add a company record, or publish a changelog entry, so product updates stay close to the conversations that shaped them.
One connection, many Spaces
Connect Productlane once, then decide which Spaces can use it in threads, skills, automations, and coding work.
What teams do with Productlane in type.com
Log feedback the moment it's shared
Capture a customer's request in Productlane right after it comes up in a call or email.
Create Productlane feedback from this customer email asking for CSV export support.
Keep company records current
Add a new company as soon as a deal closes so feedback and contacts link to the right account.
Create a Productlane company record for Acme Corp with their primary domain.
Publish a changelog entry
Turn a shipped feature into a changelog post without leaving the thread where it was discussed.
Create a Productlane changelog entry announcing CSV export, written in plain language for customers.
Representative actions
- Create Changelog Entry
Publishes a changelog entry documenting a product update, written in markdown.
- Create Company
Adds a company record, optionally auto-linking contacts that share its domain.
- Create Contact
Adds a new contact, optionally linked to an existing company, for tracking interactions.
- Create Feedback
Logs a piece of customer feedback, feature request, or bug report tied to an email.
- Create Insight
Starts a new insight thread to capture a feedback theme worth tracking.
Connection
API and auth details
Productlane provides support, feedback, and roadmap workflows built around Linear. Integrations can connect feedback, customers, companies, notes, issues, insights, changelogs, status updates, and customer communication data to product operations and support workflows.
- Source
- type.com catalog metadata
- Auth schemes
- API key
- API docs
- https://productlane.com/docs
- API reference
- https://productlane.com/docs/api-reference
- Official site
- https://productlane.com/
FAQ
Questions people ask before connecting Productlane
Can Claude log feedback into Productlane?
Yes. With a Productlane connection shared to a type.com Space, the agent can create feedback, add contacts or companies, or publish a changelog entry from a thread.
How does Productlane authenticate in type.com?
Productlane uses an API key, added once by an admin when the connection is created.
Can feedback get summarized on a schedule?
Yes. A Productlane review can become a type.com automation that posts a weekly feedback summary to a product channel.
Is this the same as a Productlane MCP server?
Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
More customer support connectors
All Customer Support integrationsConnect Respond.io to Claude in type.com to create contacts, tag conversations, and review messages from a thread.
Connect Sendbird AI Chatbot to Claude in type.com to create bots, check channel configuration, and manage webhooks from a shared thread.
Connect Sitespeakai to Claude in type.com to list chatbots, pull captured leads, and review smart prompts from a shared team thread.
Connect Supportbee to Claude in type.com to label, assign, and comment on support tickets directly from a shared team thread.